Last Updated: January 2026
Ferdillcart (“we,” “our,” or “us”) operates a multi-vendor online marketplace offering groceries, pharmacy items, electronics, and other consumer goods. This Privacy Policy explains how we collect, use, and protect your personal information.
By using Ferdillcart, you agree to this policy.
We may collect the following types of information:
When you create an account or place an order, we may collect:
Full name
Phone number
Email address
Delivery and billing address
Payment information (processed securely through third-party providers)
Products purchased
Order history
Delivery details
Communication with vendors or support
IP address
Browser type
Device information
Pages visited and actions taken on the platform
This helps us improve performance and user experience.
We use your information to:
Create and manage your account
Process and deliver your orders
Share order details with vendors for fulfillment
Provide customer support
Send order updates and important service notifications
Improve our website, services, and security
Prevent fraud and misuse of the platform
We do not sell your personal data to third parties.
We may share your information with:
Vendors – to fulfill your orders
Delivery partners – to deliver your purchases
Payment processors – to securely process payments
Service providers – who help us operate the platform (hosting, email, analytics)
All partners are expected to protect your data and only use it for the intended purpose.
If you purchase pharmacy or health-related products, information related to those orders is only used for order processing and legal compliance. Ferdillcart does not provide medical advice or store medical records beyond order details.
We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is 100% secure, and users share information at their own risk.
You may:
Request access to your personal data
Ask us to correct inaccurate information
Request deletion of your account (subject to legal and transaction record requirements)
Requests can be made through our customer support.
Ferdillcart uses cookies and similar technologies to:
Keep you logged in
Remember your preferences
Analyze traffic and usage
You can control cookies through your browser settings.
Ferdillcart is not intended for individuals under 18 years old. We do not knowingly collect data from children.
We may update this Privacy Policy from time to time. Continued use of the platform means you accept any changes.
For privacy-related questions, please contact us through the Ferdillcart support system.
Last Updated: January 2026
These Vendor Terms govern sellers (“Vendors”) who list and sell products on Ferdillcart.
By registering as a Vendor, you agree to these terms.
Vendors must:
Provide accurate business and contact information
Maintain updated bank/payment details
Be legally allowed to sell the products they list
Ferdillcart may suspend accounts that provide false or misleading information.
Vendors are fully responsible for:
Accurate product descriptions and images
Correct pricing
Legal compliance of all products
Ensuring products are safe and not expired (especially groceries and pharmacy items)
Prohibited items may not be listed.
Vendors agree to:
Accept and fulfill orders promptly
Package items safely and hygienically
Meet estimated preparation and dispatch times
Inform customers of stock issues immediately
Repeated delays or cancellations may lead to penalties or account suspension.
Vendors selling pharmacy or health-related products must:
Hold all required licenses and approvals
Comply with all health and safety laws
Ensure products are properly stored and handled
Ferdillcart may request proof of compliance at any time.
Vendors set their own prices.
Ferdillcart charges a commission or service fee per order (as agreed separately).
Fees may be deducted automatically from payouts.
Vendors must comply with Ferdillcart’s Return & Refund Policy and cooperate in resolving customer complaints. Vendors are responsible for the cost of refunds when items are defective, incorrect, or not as described.
Vendors may not:
Sell counterfeit, illegal, or unsafe products
Manipulate reviews or ratings
Contact customers outside the platform to avoid fees
Misuse customer personal data
Vendors are solely responsible for:
Product quality and safety
Compliance with laws and regulations
Any claims, damages, or losses arising from their products
Vendors agree to indemnify Ferdillcart against claims related to their products or conduct.
Ferdillcart may suspend or terminate Vendor accounts for violations, poor performance, or legal risks.
These Vendor Terms are governed by the laws of Trinidad and Tobago.
Last Updated: January 2026
At Ferdillcart, we want you to shop with confidence. Because we are a multi-vendor marketplace, return eligibility may vary depending on the product type.
You may request a return or refund if:
The item is damaged on arrival
You received the wrong product
The item is defective
The item is significantly different from the description
Issues must be reported within the timeframe shown in your order details.
The following items are generally non-returnable, unless damaged or incorrect:
Fresh groceries and perishable foods
Opened or used health and personal care items
Opened pharmacy or medical products
Items marked “non-returnable” on the product page
Electronics may be returned if:
They are defective
They arrive damaged
They are not as described
Items must usually be returned with original packaging and accessories.
To start a return:
Go to your order history on Ferdillcart
Select the item and choose “Report a Problem”
Upload photos if the item is damaged or incorrect
Submit your request within the allowed period
Our team will review and coordinate with the Vendor.
If approved:
Refunds are issued to your original payment method
Processing times may vary depending on your bank or payment provider
In some cases, you may receive store credit instead (if agreed)
Returns may be refused if:
The item was used or damaged after delivery
The return request was made too late
The issue does not match the evidence provided
Vendors are responsible for resolving valid return claims. Ferdillcart may step in to help mediate disputes but is not the direct seller of most products.
